Product Manager

Shape loyalty experiences across merchants, customers and brands.

To be agreed · Full-time

The opportunity

Help Zeal build loyalty experiences that connect customers, merchants and brands at the point of payment. Bring clear product thinking, hands-on execution and a strong understanding of customer needs. Product Manager · Loyalty & payments. Location, working pattern, seniority and compensation will be confirmed with the hiring team.

Responsibilities & requirements

Turn customer problems into prioritised product decisions and measurable outcomes.
Write clear epics, user stories and acceptance criteria.
Use sound judgement about payments, loyalty, privacy and commercial trade-offs.
Use AI tools critically to prototype and verify your work.
Communicate respectfully and take accountability.

How we’ll get to know you

Share your experience, explore role-relevant questions and introduce yourself through Loom or an agreed alternative. After a team review, shortlisted applicants receive a practical challenge and meet the team. A human review of the evidence leads to our decision.

Explore the practical brief

Design a hypothetical global Coca-Cola loyalty programme across merchants and payment terminals. Deliver a standalone HTML prototype, epics, user stories, acceptance criteria and an AI-use and verification log. Use synthetic data.

PRODUCT CONTEXT / VISUAL REFERENCES

Picture the experience at checkout.

Illustrative concepts from Zeal’s design library. The Coca-Cola example is a hypothetical assessment scenario, not a partnership claim. Use these for context; develop your own approach.

**The checkout moment**Coca-Cola concept on a card terminal.

**A reward to redeem**A reward state in the terminal experience.

Your design still needs to explain purchase eligibility, cross-merchant redemption and failure states. These screens do not establish the data or integrations available.

The work sample includes a standalone HTML file. Use synthetic data and avoid confidential employer material.

How we assess the evidence

Product judgment

Clear user problem, focused MVP, defensible priorities and measurable outcomes.

Loyalty & payments reasoning

Item-level data boundaries, funding, settlement, refunds, identity and market constraints.

Execution & product writing

Coherent epics, testable stories, acceptance criteria, dependencies and quality checks.

Prototyping & AI fluency

A usable HTML journey and a transparent, critical process for verifying AI output.

Empathy & professional conduct

Listening, clear respectful communication, recovery and constructive disagreement.

Ownership & alignment

Honest commitments, early escalation, follow-through and specific motivation for Zeal.

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